Return & Exchanges

I want to return something, what do I have to consider? And how do I get the return label?

The following applies to returns within Germany: 

Returns within Germany are free of charge. For ecological reasons, however, no return label is included with the order. You will receive an email from me with the link to download the free return label if you have sent your cancellation by email to retouren@balou.yoga within your 14-day cancellation period. You can simply let me know that you want to return something or copy the cancellation form into the email, fill it out and send it to me. It would be best if you let me know which items you would like to return, that would help me a lot.

Simply returning the order without prior revocation does not constitute a valid revocation. Refunds can only be made if the item(s) have also been revoked in writing within the revocation period.

The following applies to returns outside of Germany: 

Please send your return to the following address at your own expense (the return costs will not be reimbursed by me) after you have sent me your cancellation by email to retouren@balou.yoga within your 14-day cancellation period and always keep the receipt with the tracking number:

Andrea Luginbuehl
Balou Yoga
Ochsenweg 131
24539 Neumünster
Germany

I am not responsible for any damage or loss of goods in transit to me.

The following must be observed when making a return:

- Items must be unworn, clean (i.e. free of deodorant, cream, makeup or other residue), unwashed and returned with all original tags still attached.

- Natural cosmetic products and essential oils must be returned unused and unopened in their original packaging. I ask for your understanding that the right of withdrawal expires and a return is no longer possible for hygienic and health reasons if the seal is removed from these products.

When will I receive a refund for the return?

After receiving the return and successfully checking the condition of the item, it can take up to 7 working days for the refund to be received via the payment method selected in the order. If you used a gift voucher when ordering, the respective amount will be credited to the gift voucher.

I would like to exchange something, how do I do that?

Please send an email to retouren@balou.yoga within your 14-day right of withdrawal, send the goods back (within Germany with the free return label, which you will receive by email), the amount will be refunded to you within 7 days , and you can then simply place a new order with the item you want.

How should I send my return?

It is best to use the original packaging and close it properly so that the package cannot open on the way. It is the most ecological way! Of course, you can also choose other packaging, as long as the item inside is not wrinkled (especially yoga clothes) or damaged.

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

Sat Nam, Anni