Returns & Exchanges

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If you are not happy with your purchase, you may return your purchase within 14 days of shipment for a full refund or an exchange. Please note that all articles must be in the original, unworn condition to be accepted for returns/exchanges (unless it is a manufacturing defect).

Only for returns within Germany: To receive a return label, please send me an email to retoure@balou.yoga and inform me of your withdrawal within your 14-day right of withdrawal. I will send you the return label immediately. If you do not use the return label, but return the goods at your own expense, I will not be able to refund it. Please make sure you return the goods right away. Once I have received your package, please allow up to 14 business days for refunds to be processed back into your account. Returns received more than 14 days after the date of your withdrawal will be issued a store credit. If you wish to exchange a product, please return it and place a new order.

Exclusion or early termination of the right of withdrawal: The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union.

For returns outside of Germany: Please inform me of your withdrawal via email within your 14-day right of withdrawal: retoure@balou.yoga. Please be advised that you are responsible for the shipping fees incurred for the return, therefore please stamp your return parcel sufficiently. I will issue a refund to your original form of payment. Once I have received your package, please allow up to 14 business days for refunds to be processed back into your account. Returns received more than 14 days after the date of your withdrawal  will be issued a store credit. If you wish to exchange a product, please return it and place a new order.

Please send your return package to the following address:

Andrea Luginbuehl
Balou Yoga
Ochsenweg 131
24539 Neumuenster
GERMANY

Please always keep the receipt with your tracking number.

I take no responsibility for any transport damage or loss of goods on the way to me.

** Return costs will be charged: Whether with or without withdrawal within the 14-day cancellation period applies the following: For freight prepaid returns or packages that come back as undeliverable, acceptance refused or not picked up at the delivery service store, I will to charge a fee of €4.99 ( for returns from Germany) and €14.99 (for returns from the EU).

No refund: If you do not cancel within the time limit or have not reported a return / exchange, but still return the goods, I can not accept / refund them, because the contract continues to exist, and I will send them back to you. I ask for your understanding.

Please note: For natural cosmetic products and essential oils, they must be returned unused and unopened in their original packaging. If this is not the case, the right of withdrawal expires and a return is no longer possible for health and hygiene reasons.

Namasté,

Anni