Returns & Exchanges

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If you are not happy with your purchase, you may return your purchase within 14 days of shipment for a full refund or an exchange. Please note that all articles must be in the original, unworn condition to be accepted for returns/exchanges (unless it is a manufacturing defect).

Exclusion or early termination of the right of withdrawal: The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union.

Please note: For natural cosmetic products and essential oils, they must be returned unused and unopened in their original packaging. If this is not the case, the right of withdrawal expires and a return is no longer possible for health and hygiene reasons.

The following applies to yoga mats
: For hygienic reasons, I can only accept a return if the yoga mat shows absolutely no signs of wear of any kind. Therefore, please only wear clean socks with the yoga mat test, not barefoot, please do not wipe the yoga mat and do not clean it. It is also important that you do not practice sweaty asanas when testing, but only light and calm. Yoga mats made of natural rubber can have a smell that is completely natural and disappears after a while.

Important for returns: Please inform me of your withdrawal via email within your : return@balou.yoga. Please be advised that you are responsible for the shipping fees incurred for the return, therefore please stamp your return parcel sufficiently**. Once I have received your package, please allow up to 7 business days for refunds to be processed back into your account. Returns received more than 14 days after the date of your withdrawal  will be issued a store credit. If you wish to exchange a product, please return it and place a new order.

Please send your return package to the following address:

Andrea Luginbuehl
Balou Yoga
Ochsenweg 131
24539 Neumuenster
GERMANY

Please always keep the receipt with your tracking number.

I take no responsibility for any transport damage or loss of goods on the way to me.

No refund: If you do not cancel within the time limit or have not reported a return / exchange, but still return the goods, I can not accept / refund them, because the contract continues to exist, and I will send them back to you. I ask for your understanding.

The following applies to yoga mats: For hygienic reasons, I can only accept a return if the yoga mat shows absolutely no signs of wear of any kind. Therefore, please only wear clean socks when testing the yoga mat, not barefoot, please do not wipe the yoga mat and do not clean it. It is also important that you do not practice sweaty asanas when testing, but only light and calm asanas.

Please note: For natural cosmetic products and essential oils, they must be returned unused and unopened in their original packaging. If this is not the case, the right of withdrawal expires and a return is no longer possible for health and hygiene reasons.

Namasté,

Anni